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Business Process Outsourcing BPO/KPO

Industries

Business Process Outsourcing BPO/KPO

234

Intervened people.

This sector involves companies dedicated to the outsourcing of business processes, whether these, technology or knowledge processes, companies in the sector are divided into Front Office (Customer Service, Sales, Technical Support, Collection, Retention, Help Desk, Satisfaction Survey, among others) and Back Office (Human Resources Management, Billing, Portfolio, Finance, Accounting, Purchasing Management, Logistics, among others).

We have proven experience in this sector:

▷ Since 2001, we have managed specialized Contact Center and BPO operations for the financial sector (Sales, Customer Service, Update and other Backoffice processes)

▷ Since 2013, we are members of the Board of Directors of the Colombian Association of BPO (BPRO) 

▷ Since 2017, we are members of the Seine Sector Board (BPO/ KPO/ ITO)

▷ In 2018, through the unit "Development of Human Talent", we accompanied the management team of Conduent, a leading company in the BPO sector. In a Change Management process

▷ In 2018, through the unit "Development of Human Talent", we accompanied the team of leaders of Nexa BPO, a leading company in the sector of the Aval Group. In a Change Management process

▷ For two years (2016-2018) from the Customer Interactions Unit, we accompanied the Takami Group in the assembly and optimization of its Contact Center InHouse operation, home operation and reservations

▷In 2019, through the unit "Development of Human Talent", we accompany the team of leaders of COS Colombian Outsourcing Solutions, a leading company in the sector, in a process of strengthening in soft skills Teamwork & Leadership

▷In 2020, through the unit "Development of Human Talent", we accompany the team of leaders of BPRO, Colombian Association of BPO in a process of strengthening soft skills Teamwork & Leadership

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