Interlaken

About us

We help companies transform!, taking them from squared to circle.

Interlaken Business Solutions LATAM, opened in Bogotá, Colombia on 2001, with the purpose of provide business problem solutions for companies in Latin America.

Environment changes and new market needs, have led Interlaken to introduce new lines of transformation:

2001: Customer Interactions

2007: Talent Development

2011: Strategic Consulting

2013: Emergency Risk Management

2019: Customer Experience

We provide solutions from our offices in Panama, Bogota and our own Transformation Center, located in Suesca, Colombia.

Our most important asset is our people!

For years we have built an interdisciplinary team, certified in a broad range of avant-garde methodologies and with deep industry knowledge, to be able to offer real value to our customers.

We invite you to get to know some of them!

Alvaro Marquez

Alvaro Marquez

Co-founder & CEO

CEO at Interlaken® Solutions USA & LATAM

Juan Arevalo

Juan Arevalo

Project Manager

Contributes to Business Transformation from the Customer Experience unit.

Diego Gil

Diego Gil

Account Manager

Contribute to the development of new businesses and implementation of strategies.

Javier Gutierrez

Javier Gutierrez

Emergency Risk Division Manager

Contributes to Business Transformation from the Disaster Risk Management unit.

Susana Muñoz

Susana Muñoz

Administrative and Accounting Leader

Contribute to business transformation from the Administrative and Accounting Unit.

Cristian Sierra

Cristian Sierra

Graphic Designer

Contribute to Business Transformation from the Marketing Unit.

We are living example of our culture!

Our deepest values drive our selection and talent development processes and expand to our stakeholders and third parties in general.

Take a look on our culture model, that will be behind your satisfaction!

We take your company to the next level, from square to circle. Success stories of clients who have trusted us

Examples of success that have entrusted their transformation and the results have been wonderful.

Study cases

Valemas

LSP® Business Model Alignment

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Study cases

Masivian

Leadership Training and Empowerment

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Study cases

Grupo Takami

Development of the Interactions Center (Reservations & Delivery)

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Study cases

Axiacore

Leadership and Teamwork Program

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Study cases

BPrO Asociación Colombiana de BPO

Team Building Workshop

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They also believe in transformation por companies!

... that is why they are our permanent allies ...

Having them on our side is a guarantee of quiality!

COS COLOMBIAN OUTSOURCING
Mesa Sectorial Sena BPO/KPO/ITO
BPRO

Now tell us.

When do we start writing your story?

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