Hospitality

The hospitality sector in Colombia is a dynamic and growing sector that contributes significantly to the country's economy. This sector represents 4.5% of Colombia's GDP and generates approximately 1.2 million direct jobs.

It mainly comprises the following segments:

• Hotels: This segment includes hotels, hostels, guesthouses, and other accommodations.
• Restaurants: This segment includes restaurants, bars, and other food service establishments.

It is a sector defined as strategic by the Colombian government for the country's economic growth, and our Interlaken® Outsourcing, Interlaken® Consulting, and Interlaken® Academy business units have extensive experience:

• From 2016 to 2018, we accompanied the Takami Group and its renowned restaurants in Bogota (Osaki, Sipote Burrito, Central Cevichería, Cacho & Pepe, Black Bear, La Fama Barbecue, 80 Sillas, Ugly American, Cantina & Punto, Tacos MX, Oficial, Bat, Elemental, Sorella) in the evolution of the Interaction Center (reservations and deliveries).
• In 2018, we accompanied the implementation of deliveries for Sipote Burrito and Osaki in alliance with Rappi.
• In 2019, we trained 75 Takami leaders through the Conscious Leaders Program.
• In 2019, we trained the 25 members of La Cevichería Cartagena in Teamwork Skills Development and accompanied the Design and Evolution of their Customer Experience Model.
• In 2020, under the impact of the Covid-19 pandemic, we accompanied the Takami Group and La Cevichería Cartagena in the preparation of field technical visits to detect gaps and update the documentation of their Biosafety Protocols, with which they received authorization to reopen and operate.

We invite you to take a look at our Success Stories, which will give you a broader perspective of how we can help your organization: