Bank & Insurance


Bank & Insurance


Intervened people.

The financial sector covers credit establishments, Financial Services companies, capitalization companies, insurance intermediaries and reinsurance companies among others

Interlaken has experience in this sector:

▷ We have experience in recognized Insurers (Safe Hive, Scotiabank, Paralife, SBS) and Insurance Intermediaries such as (Willis and Marsh), Our Goal:

  • Through the "Customer Interactions" unit, we accompany the outsourcing of business processes, managing Contact Center operations (Sales, Customer Service, Update and other Backoffice processes)

▷ Interlaken has accompanied Chubb Seguros to, through the "Human Talent Development" unit, Our Goal:

  • In 2018 through an experiential Change Management intervention we provide tools applicable to a segment of Chubb's business directors to manage Change, in the face of a new business model and policies adopted by the company

▷ Interlaken has accompanied SBS Seguros Colombia, through the "Strategy Unit", Our Objective:

  • In June 2019 we accompanied the Customer Experience Management in defining its common purpose
  • In November 2019 we accompanied the Vice President of Operations and Finance in defining its common purpose.

Some of our clients within the industry.

Now tell us.

When do we start writing your story?