Customer Interactions

Since 2001, we have been writing stories of transformation with LATAM companies, on the evolution of their interaction with their final purpose: ¡Their Customers! We invite you to take a glance at our portfolio and success stories over these 19 years:

Customer Interactions

Leaders of the development of the BPO/KPO industry in Colombia, Interlaken has been Member of the Board of the Colombian BPO Association since 2012 and Member of the Executive Counsel of the BPO/KPO/ITO Sector for SENA since 2018.

Our wide portfolio includes consulting to diagnose and optimize your Customer Interactions Operations, both In House and Outsourced, and if required, the outsourcing itself. It's been 19 years of experience managing processes of:

  • Customer Experience and Service (SAC)
  • Sales
  • Collections
  • Surveys and Enrollments
  • Data Analytics
  • Document Management

¡We invite you to know more about our services, with which we have helped multiple industries like Banking, Insurance, Media, Marketing, Science Museums and many others, in excelling in their Customer Interactions!

We adapt to each case, each team and each company.

They are examples of success in adapting our services and methodologies that obtained results beyond imagined.