Interlaken

Services

Customer Experience

Since 2018, we have been writing stories of Design, Evolution and Evaluation of their fundamental competitive advantage: ¡Their Customer Experience! We invite you to take a look at our portfolio and some success cases that will give you great ideas:

Customer Experience

Customer experience, it is not customer service, in fact it is a transversal and strategic level process in the organization, it implies a commitment from management, the implementation of a governance model and a structure that ensures its execution, must be explicitly embodied in the mission, vision and culture of the organization and implies an impact and support in processes, policies, procedures, technology and clearly in human talent.

Customer experience as an organizational differential contributes to business sustainability, generates innovation and profitability. Our offer of services provides strategic and operational support to organizations in defining and assembling their customer experience models.

We invite you to discover our range of services, with which we have accompanied multiple industries!

Unit Services

  1. Construction of Customer Journey Maps: Visual representation of each of the moments a customer experiences when interacting with a brand
  2. Blueprint Construction: Comprehensively detail each stage in the provision of a service (front and back)
  3. Construction of Archetypes: They allow to group clients with similar characteristics, based on quantitative and qualitative information
  4. Customer Experience Governance: Set of elements that allow directing, controlling and managing the Customer Experience Model
  5. Customer Centered Culture: Adopt Values ​​and Policies that inspire the authentic vocation of service and become part of the organization's DNA
  6. Measurement of Customer Experience: Define tools and standards to holistically measure Customer Experience Models

We adapt to each case, each team and each company.

They are examples of success in adapting our services and methodologies that obtained results beyond imagined.